RETURN& REFUND POLICY

Suchoutdoor is always committed to providing the best service to our valued customers. In order to provide a better shopping experience and customer service, we offer a full 7-day refund. For any dissatisfaction within 7 days after you receive your package, then please contact us at email service@suchoutdoor.com to issue return request.
To qualify for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging.
If our goods are defective, we provide a 100% return refund. 
If you don’t like the goods you bought, we also provide returns, requiring you to pay a 10% return fee.

 

For All Custom Size Orders

Customized products usually cannot be returned unless there is a quality issue, as they are final sale items. Please confirm color and size within 24 hours of payment.

 

1. Email our Customer Service: service@suchoutdoor.com within 7 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. Our customer service staff will determine the eligibility for your return request within 3 days.
2. Once you received the reply from service@suchoutdoor.com, it means your request for return has been approved. Please return the curtains to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
3. Once receive the return products, we will check and deal with the refund in 3 to 5 business days. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. 

• Tolerance size within +/-1 inch is treated as industry acceptable.

• If you cancel your order within 24 hours of payment, you will be eligible for a full refund.
• Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the product price and the full shipping cost.
• Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the product price and the full shipping cost.
• Cancellation beyond 120 hours after the order is paid: you will only get a full shipping cost.
• For customized orders, after the order was placed 72 hours, cannot cancel order.

———————————————————————————————————

Once your order has been shipped, it can no longer be cancelled.
If you need to cancel your order, please email service@suchoutdoor.com and tell us your order number and phone number. We will calculate the cancellation time according to the time of the email is received.
You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, which will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying the order confirmation email. We will make changes without extra cost if you contact us in 24 hours after payment.

 Any questions can contact us: service@suchoutdoor.com